Appointments

The surgery is open Monday to Friday 9.30am to 11.50am for routine appointments.

There is an Evening Surgery held at 6.30pm on the first Monday of each month. Please note this needs to be booked in advance. If there are no patients booked in to this Surgery the building will be closed and the contact details for urgent care will apply as usual.

Please phone 01496 820218 between 9am and 1 pm to make an appointment.

Booked appointments last for 20 minutes.

The doctor may see you at other times if you have a good reason why you can not attend at the usual time. Also, the doctor may ask you to attend at other times for example for minor surgery or a chronic disease check.

Telephone Consultations

Please phone 01496 820218 or email us at jura.health@nhs.scot to book in for a telephone consultation.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it is helpful if you phone reception between 9am and 10am.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• phone us on 01496 820218, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

To book travel for an appointment on the mainland please:

• download & complete the form below
• scan or take a photo of it
• write your email address & phone number at the top of your appointment letter and scan or take a photo of that
• email both documents to islay@nhs.scot

Islay & Jura Patient Travel can alternatively be contacted on 01496 301031.

Some expenses incurred for travel booked independently can be recovered by completing the form below and emailing it to ptc.islay@nhs.scot.

Travel Booking Request Form

Travel Expense Claim Form

Please think carefully before seeking medical advice when the Surgery is closed and only do so if you genuinely cannot wait until the surgery re-opens.

Medical advice can be obtained by visiting either www.nhsinform.scot or downloading the NHS24 app to your phone or tablet using the links here .

EMERGENCIES: In a genuine emergency you should call 999. Ambulance control will then activate the emergency services response. If an emergency services response is not required the call handlers are trained to recognise this and will redirect you to the most appropriate service.

Urgent cases [Evenings and Weekends]: NHS24 is responsible for the initial processing of urgent cases when GP Surgeries throughout Scotland are closed. They operate from 6pm each evening to 8am the following morning Monday to Friday, and all day at weekends and on Public Holidays such as Good Friday, Easter Monday or Christmas. NHS24 will always know which Doctor is on call and will forward cases on as appropriate. This may be to the resident GP on Jura or the locum Out-of-Hours GP.

Weekday afternoons: The Surgery on Jura is unusual compared with mainland Surgeries in that it is closes each weekday afternoon at 1pm. NHS24 do not open for calls until 6pm. If urgent medical advice is required between the hours of 1pm - 6pm Monday to Friday (excluding Public Holidays), please phone the usual Surgery number (01496 820218) to be connected to the on-call Doctor.

There is also an A&E department at Islay Hospital in Bowmore which is open 24 hours per day, 7 days per week. This is accessible, without prior referral, to all residents of Islay and Jura.

Key Messages: If you are not sure who to phone, but recognise that urgent assistance is required: ring 999.

If you are confident that an emergency response is not required, but are not sure which number to use: ring 111.

If NHS24 is not open for calls you will hear a message advising you to contact your own Surgery. If you know the Surgery is not open, but still need medical advice: ring 01496 820218. Non-urgent messages can also be left by ringing this number.